Overview

Frontpoint is a U.S.-based provider of DIY home security systems that blend ease of use with comprehensive protection. Founded in 2007, the company targets homeowners and renters seeking wireless, self-installed solutions without sacrificing professional-grade monitoring. Unlike traditional security companies that rely on hardwired systems and professional installation, Frontpoint offers an entirely wireless platform designed to be installed without tools, wires, or drilling.

Their focus on user autonomy is reinforced by a single, all-inclusive monitoring plan that covers 24/7 professional monitoring, cellular backup, environmental sensors, and smart home integration. The model is straightforward: users select and pay upfront for their desired equipment, then subscribe to a monthly monitoring plan. With no long-term contracts for new customers and an emphasis on flexibility, Frontpoint aims to meet the needs of customers who value control, speed of setup, and mobile accessibility.

While initial costs for equipment can be a consideration, the absence of installation fees and the inclusion of a user-friendly mobile app make Frontpoint a viable choice in a crowded DIY home security market.

Features

Frontpoint’s system includes a core set of security features with options to expand, making it adaptable to different household needs. Each system comes with a hub and keypad, motion sensors, entry sensors, and the option to add doorbell and indoor cameras, environmental detectors (smoke, heat, flood), and glass-break sensors.

Key Features

24/7 Professional Monitoring: Operated via a dedicated cellular connection, offering coverage even if the internet goes down.

DIY Setup: Equipment arrives pre-programmed, and users can self-install in under an hour using peel-and-stick adhesives.

Smart Home Integration: Works with Alexa, Google Assistant, Z-Wave devices, and thermostats for broader automation.

Mobile App Access: Users can arm/disarm the system, view live video, receive instant alerts, and manage access codes through iOS and Android apps.

Custom Alerts & Geo-Fencing: Users can set activity zones and receive alerts when motion is detected, or when a user enters or exits a designated geographic zone.

Every device includes a 3-year warranty, and users have full control over system settings and automation rules. Unlike many competitors, Frontpoint also provides crash-and-smash protection, which alerts monitoring centers if someone tries to destroy the control panel.

Plans and Pricing

Frontpoint uses a simple pricing model:

Equipment: Packages begin with the “Safehouse” at approximately $129.00 and can scale up to “The Bunker” and “The Fortress,” which include more sensors and cameras. Users can also build a custom system. Equipment costs are paid upfront, but financing options are available through Affirm.

Monitoring: There is a single plan – Ultimate Monitoring – $49.99/month, which includes:

24/7 monitoring

Cellular backup

Smart home integration

Environmental monitoring

Mobile app access

Live video and media storage

There are no activation fees, and for eligible users, no long-term contracts are required. However, all systems require this monitoring subscription to operate.

What Sets Them Apart?

What differentiates Frontpoint is its balance between simplicity and sophistication. While it provides easy setup and intuitive control, it retains features typically found in high-end professionally installed systems.

Reliability through cellular backup ensures the system stays online during power or internet outages—something not all competitors offer by default. Additionally, crash-and-smash technology and unique user access codes add layers of protection, particularly for families or rental properties.

Another notable element is the transparency of its pricing structure. There are no hidden fees, and the app, support services, and integrations are included in the single monitoring plan. This streamlined model can be especially appealing to users who want a plug-and-play experience with predictable monthly costs.

Customer Support

Frontpoint has built a reputation for responsive and knowledgeable support. All U.S.-based support channels are open seven days a week:

Phone: 1-877-602-5276

Email: care@frontpointsecurity.com

Hours:

Monday–Friday: 8 a.m. to 11 p.m. ET

Saturday–Sunday: 10 a.m. to 7 p.m. ET

Mailing Address:

Frontpoint Security

22650 Executive Drive, Suites 119-122

Sterling, VA 20166

The brand also offers an extensive online support center, complete with installation guides, FAQs, and troubleshooting videos.

Cancellation is initiated by contacting customer service. While month-to-month plans are flexible, early cancellation fees may apply for legacy contracts. Leased equipment, if any, must be returned.

Word on the Street

Customer feedback for Frontpoint is generally favorable. According to Trustpilot, the company holds a rating of 4.2 out of 5 stars, with users praising the ease of installation, mobile app functionality, and responsive customer service. Negative reviews most often focus on the mandatory monthly fee and occasional false alarms, although both are typical issues within the home security industry.